Code of ethics

Verified competence

An expert's profile does not go live until our team has checked their diploma and licence. Experts only work in areas they are trained and competent in, and they follow the professional code of ethics of the country they practise in.

Confidentiality

• What is said in a session stays between the expert and the client.
• You can sign up with a nickname; only the expert you book sees your real name.
• Calendar invitations and payment records never contain a topic, diagnosis or your name; only a neutral title is used.

Honest, neutral information

• Experts set their own fees, and the fee is shown clearly on the profile.
• Only clients who completed a session can write a review, and reviews are published anonymously.
• The pre-assessment and the tests do not diagnose; they only point to the right expert.

Client safety

When a client or someone else is in danger, experts direct them to emergency services. InnerWell is not an emergency service.

Reporting a concern

If you think an expert is not following these principles, write to us at the address on the Contact page. We keep every report confidential, look into it and remove the profile if needed.