Frequently asked questions
If you can't find your answer, write to us from the Contact page.
How does InnerWell work?
You pick the topic you want support with and the session language, compare expert profiles, then choose a time that suits you and book. Sessions happen online.
How are experts verified?
Every expert uploads their diploma and licence when applying. A profile does not go live until our team has checked the documents; verified profiles show a badge.
Do I have to use my real name?
No. You can sign up with a nickname. Only the expert you book sees your real name, and reviews are published anonymously.
How do sessions take place?
When booking you choose video or WhatsApp. For video sessions the link is in your confirmation email and in your account.
How much does it cost and how do I pay?
Each expert sets their own fee, shown on their profile. For a paid session you pay on a secure checkout when booking; your time is held for 30 minutes until the payment completes.
Can I cancel my appointment?
Yes. You can cancel from My account any time before the session starts. Paid sessions are refunded in full.
Which languages are available?
Turkish, Albanian, Macedonian and English. You can filter the expert list by session language.
I don't know which expert I need.
Take the short pre-assessment: a few questions and we suggest the area and experts that fit. Your answers are not saved.
Do the tests give a diagnosis?
No. The tests are screening tools that help you understand yourself; only an expert can make a diagnosis.
I'm in an emergency. What should I do?
InnerWell is not an emergency service. Call 112 right away or go to the nearest emergency department.
How can I join as an expert?
Apply from the For psychologists page. Your profile goes live once your documents are verified.